Job summary
Lead Ramp Agents oversee daily ramp operations, ensuring high standards in baggage handling, safety, and customer service. In this role, you will lead by example, support team development, and ensure all operations comply with company policies and procedures.
Roles responsibilities
- Supervise ramp operations to ensure safe, timely, and efficient baggage handling
- Lead and support ramp agents during aircraft turnarounds
- Conduct safety checks and ensure compliance with all operational standards
- Communicate with the flight deck and coordinate ground support teams.
Technical skills
- Proficient in operating ground support equipment (GSE)
- Skilled in manual and mechanical baggage handling procedures
- Able to conduct aircraft and equipment inspections
- Competent in using computerised systems for data entry and weather reporting
- Knowledge of hazard identification protocols
Soft skills
- Leadership and team coordination abilities
- Excellent communication skills for liaising with crew and team members
- Reliable, punctual, and highly organised under pressure
- Strong attention to detail
- Adaptable to shifting priorities and operational demands
You’ll love this job if you enjoy…
- Working in a fast-paced hands-on outdoor environment
- Leading a team and making a direct impact
- Solving problems quickly to keep operations running smoothly
- Staying physically active and working in all weather conditions
- Taking pride in safety, precision, and teamwork
A day in the life
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Standard Career Path:
Ramp Agent
Lead Ramp Agent
Ramp Supervisor
Ramp Duty Manager
Ramp Manager
Alternative Career Path:
Ramp Agent
Lead Ramp Agent
Ramp Supervisor
Safety & Security Officer
Risk Manager