Ramp handling and baggage
We lead the industry in the time critical process of meeting, preparing and dispatching aircraft, all over the world. Our ground teams take immense pride in delivering quality through best practice working processes, an exceptional approach to safety and investment in the skills and wellbeing of our people.
- Specialist planning and allocation systems
- Investment in green, performance boosting GSE
- Industry leading risk management
De-icing
We are the de-icing specialists, and always ensure our people and equipment are in the right place at the right time, regardless of how quickly the weather deteriorates. We spray more than 41,000 aircraft with 15 million litres of de-icing fluid annually so our airline customers know they can stick to their schedule however unpredictable the weather.
- Innovative de-icing technology
- 200+ de-icing rigs
Passenger services
Welcoming passengers and providing first-rate customer services during their journey are responsibilities of the utmost importance, particularly as our agents are often the passenger’s first connection with the customer airline. Our team provides friendly, efficient and tailored passenger services from check-in to boarding and back again at more than 120 locations.
- Through check-in to boarding
- Experts in multiple DCS systems
- Tailored to match individual airline standards and experience
Cabin presentation
From short–turn cleaning solutions, premium cabin presentation services to deep cleaning programmes, we are experts in ensuring aircraft present safe and welcoming environments for staff and passengers.
- Short turn cleaning solutions
- Premium cabin presentation
- Deep cleaning programmes