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1.2 million

aircraft handled every year

Ground Services

Every passenger journey has multiple seen and unseen interactions with Menzies. We always do our best to deliver safe and trusted service and a world-class passenger experience for every customer, every time.  None more so than ground handling, where our dedicated teams make sure that 200m passengers every year are ready for take-off through the delivery of a portfolio of supportive services.   

Ramp handling and baggage

We lead the industry in the time critical process of meeting, preparing and dispatching aircraft, all over the world.  Our ground teams take immense pride in delivering quality through best practice working processes, an exceptional approach to safety and investment in the skills and wellbeing of our people.  

  • Specialist planning and allocation systems  
  • Investment in green, performance boosting GSE 
  • Industry leading risk management  


We arethe de-icing specialists, and always ensure our people and equipment arein the right place at the right time, regardless of how quickly the weather deteriorates. We spray more than 41,000 aircraft with 15 million litres of de-icing fluid annually so our airline customers know they can stick to their schedule however unpredictable the weather.  

  • Innovative de-icing technology  
  • 200+ de-icing rigs   

Passenger services

Welcoming passengers and providing first-rate customer services during their journey are responsibilities of the utmost importance, particularly as our agents are often the passenger’s first connection with the customer airline.  Our team provides friendlyefficient and tailored passenger services from check-in to boarding and back again at more than 120 locations.  

  • Through check-in to boarding  
  • Experts in multiple DCS systems  
  • Tailored to match individual airline standards and experience  

Cabin presentation

From shortturn cleaning solutions, premium cabin presentation services to deep cleaning programmes, we are experts in ensuring aircraft present safe and welcoming environments for staff and passengers.  

  • Short turn cleaning solutions 
  • Premium cabin presentation  
  • Deep cleaning programmes