At more than 200 airport locations across 6 continents, we offer landside and airside services tailored to our customers’ needs; timed to their schedules; and delivered by teams with the knowledge, tools and passion to set standards rather than chase them.
Menzies Aviation are ISAGO registered at 22 Airports. As one the core IATA (International Air Transport Association) audits for safe Ground Handling, we participate to help influence the future of the air transport industry by assisting in the development and implementation of industry standards and technical solutions.
Internally we run our own Audit Programme, known as the “8 Pillars”. These are;
> Health, Safety, Security & Quality
> Corporate Governance
> Human Resources
> Operational Training
> Equipment/IT Technical Standards
> Operational Procedures/Service Delivery
We have been accredited with a number of external awards across the world for safety, our environmental policies and more. Some of our most recent accreditations are listed below.
> Menzies Aviation Bobba in Bangalore were awarded “Best Outperforming Partner” in the Cargo and Aviation Service for 2016/2017. This is the fourth year in a row that the team has been recognised with this award.
> Our Menzies Aviation operation at Iași International Airport in Romania was awarded Lufthansa Station of the Month. This is a great achievement, as they have been chosen first out of 268 Lufthansa stations worldwide.
> The successful ISAGO (IATA Safety Audit for Ground Operations) audit of Menzies Aviation took place in July. Auditors from KLM and Air Transat conducted a full-scope audit, assessing Menzies Aviation’s organisation and management, including all operational processes and procedures such as load control, passenger and baggage handling, aircraft handling, loading and ground movement, and cargo operations.
> Menzies Aviation were recognised at the Melbourne Airport Customer Service Awards 2017 in the category of ‘Customer Service Excellence – Company’. We were nominated for the high level of customer service provided to ensure airlines are presented well and for the willingness of the team to go the extra mile for these customers, ensuring safety and security remain their top priorities.
> Our team in Hyderabad were recognised at the Cold Chain Strategy Summit & Industry Awards 2017. The award was in relation to their Pharma Zone; the first dedicated temperature controlled pharmaceutical handling facility at an airport in India. This provides comprehensive temperature controlled handling and storage solutions to pharmaceutical products such as medicines, bulk drugs, formulations, raw materials and vaccines.
> Menzies Aviation’s Shongololo Lounge in Johannesburg was Highly Commended in the Priority Pass Lounge of the Year Awards 2016 for the Africa & Middle East region. Only 14 other regional awards were distributed in 2016.
> Menzies Aviation employee, Alexander Rosa, was named the recipient of a Menzies GoMAD Award at the request of one of our customers, AirBridgeCargo (ABC). GoMAD, which stands for ‘Go Make a Difference’, are awards presented to exemplary employees who promote excellent standards of health and safety.
> As part of the 18thAnnual GHI Conference, Melbourne Airport based Menzies Aviation employee - Greg Bolger - was voted the winner of the Ramp Safety Award 2016 for the Far East, India and Australasia Region. The Awards are held to acknowledge individuals and teams that have gone above and beyond their call of duty.
> The Menzies Macau team received two awards in January crediting their excellent overall performance at Macau International Airport:
- Tiger Air named Menzies Macau winners of their ‘Remarkable Station’ award for continued high standards of operational service for the airline
- XIAMENAIR also awarded Menzies Aviation with the ‘Ground Handling Excellence’ title.
> Menzies Aviation South Africa are presented with 5 accolades at the prestigious Feather Awards 2016:
- Johannesburg O.R. Tambo International Airport (JNB) – Airport Safety Award
- East London Airport (ELS) – Airport Safety Award
- Cape Town International Airport (CPT) - Best Ground Handling Service Provider
- Port Elizabeth International Airport (PLZ) and George Airport (GRJ) – Best Ground Handling Service Provider
> American Airlines recognised the contribution of Menzies Aviation in making Bermuda their top performing station for Exemplary Bag Handling, Punctual Turn Times and Customer Feedback at the American Airlines' Customer Cup.
> Cebu Pacific - the largest low cost carrier in the Philippines - named the Menzies Macau team winners of their 'Top of the World' award for Best Overall Performance at Macau International Airport.
> Menzies Aviation were named the winners of the Ground Handling Challenge during safety week at Toronto Pearson International Airport.
The company was founded in 1833 when John Menzies opened a bookshop on Edinburgh’s Princes Street. Today John Menzies plc is one of the world’s leading time-critical logistics providers, operating in 34 countries and employing over 36,000 members of staff. To find out more, visit www.johnmenziesplc.com