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20 years’

experience

Offline Services

We know there are many elements that combine to make every passenger journey run smoothly.  Each is equally important.  Our people take care of a range of services for our clients outside of the routine flight schedule; everything from maintenance of ground support equipment to baggage tracing. 

Baggage

We work with the world’s biggest airlines to help manage their baggage services. Our teams traceand reunited passengers with 17,000 bags last year.  

Customer relations

For airlines that prefer to outsource this function, our customer relations teams provide professional and efficient services that have kept our customers satisfied for over 20 years.  Not only are our agents presentable, accountable, and highly trained, we also tailor our services to each airline’s quality standards, so they blend in seamlessly to the passenger experience.  

Maintenance

We are experts in asset maintenance and ensuring your assets safely support your operation. From airside equipment such as GSE, aircraft and asset washing, to electrical maintenance of mechanical assets including automatic doors and baggage carousels, we can provide a diverse range of essential services.