easyJet has awarded Menzies Aviation a new long term ground handling contract at their home base in London Luton Airport. The contract will see Menzies handle over 24,000 turns annually for the airline.
This award is recognition of Menzies’ renewed and innovative approach to the relationship with easyJet. Breathing new life into the UK business and service offering, Menzies is focussing on strong management disciplines and the needs of customers.
This award would not have been possible without the excellent service from the team in London Luton Airport, and Menzies is looking forward to delivering on these new commitments as the relationship with easyJet enters a new chapter.
Karen Cox, Director of Ground Operations & Customer Management Centres, of easyJet said: “We are delighted to be extending our long standing relationship with Menzies Aviation at London Luton. Menzies have refreshed their approach to working with easyJet and recognised the need for a culture of continuous improvement. I am confident they will deliver the customer experience we desire for all our passengers passing through this key base.”
Giles Wilson, Chief Executive of John Menzies plc said: “We have had a relationship with easyJet at London Luton for over 15 years and I am delighted that this is to continue at easyJet’s home base. I would like to thank our staff for their commitment to date and the enthusiasm I know they will show as we look forward to delivering great service over the life of this contract.
“This contract is one of the largest single ground handling contracts in the UK and I am delighted to have secured it. This together with other recent contract gains demonstrates that our renewed focus on our UK business is starting to pay dividends and I look forward to more progress throughout 2019.”