Job summary
Passenger Service Agents assist travellers at airports, ensuring a smooth and efficient experience from check-in to boarding. They handle customer inquiries, manage documentation, and coordinate with airline and ground operations teams to maintain service standards.
Roles responsibilities
- Assist passengers with check-in, boarding, and seat assignments
- Verify travel documents and ensure compliance with airline regulations
- Handle special service requests (e.g., wheelchair assistance, unaccompanied minors)
- Resolve customer issues and provide flight information
- Coordinate with baggage services, security, and flight crews
Technical skills
- Equipment operation (baggage belts, baggage carts)
- Safety procedures and aircraft handling
- Radio communication protocols
- Computer literate
Soft skills
- Teamwork and coordination
- Time management
- Attention to detail
- Physical stamina and reliability
- Adaptable to shifting priorities and operational demands
You’ll love this job if you enjoy…
- Being part of a high-energy team
- Helping passengers and solving problems on the spot
- Working in a dynamic airport environment
- Keeping things organised and moving behind the scenes
- Staying calm under pressure and thinking on your feet
- Delivering excellent customer experiences every day
A day in the life
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Standard Career Path:
Passenger Service Agent
Passenger Services Team Leader
Passenger Services Duty Manager
Passengers Services Manager
Station Manager
Alternative Career Path:
Passenger Services Agent
Passenger Services Team Leader
Training Coordinator
Training Manager
Risk Manager