Receiving an aircraft upon arrival and preparing it to depart again is a major undertaking, which requires the completion of numerous overlapping processes timed to fit seamlessly within the schedules of our airline customers. Menzies Aviation sets the highest standard in delivery of this complex service, conveying passengers, luggage and cargo to and from aircraft with clockwork precision, whilst simultaneously tending to a range of technical needs: in short, delivering excellence from touchdown to takeoff.
Managing the refuelling of aircraft, and the infrastructure required to support this service, is a precision activity which must be operating to exacting government and industry standards.
It’s a vital part of commercial flight, and customers need a service which meets the operational needs of their businesses whilst covering every aspect of the relevant safety and environmental regulations.
ASIG by Menzies Aviation provides market-leading Into-Plane Fuelling and Fuel Farm Management services at more than 80 locations around the world.
As Fuel Farm Managers, we focus on ensuring that clean jet fuel is received, stored and distributed in and out of our facilities. We are also responsible for the maintenance and operation of jet fuel storage facilities and accounting of customer fuel balances.
Prior to an aircraft’s departure, our fuellers deliver the requested amount of fuel and distribute it throughout the vehicle in line with manufacturer and airline specifications; thereafter, they follow strict accounting procedures to document the payload which has been delivered, co-ordination with the airline and storage operator.
Their focus is always on delivering each payload in the safest, most efficient manner that adheres to government, industry and customer standards.
Approximately 110 million tonnes of Cargo are transported annually by air around the world. Given the premium nature of these shipments, our cargo customers need a service which is reliable, secure and comprehensive. At more than 30 airports globally, we act as a provider of; Ramp Transfer to and from aircraft Receiving and break up of cargo - Real-time track and trace facilities - HERMES IT solution - Electronic communication with airlines and forwarders - e-freight capability loading/unloading, warehousing, screening and onward logistics services which are crucial to their businesses, and in which they can have total confidence.
In the course of conducting their everyday operations, each airline will inevitably run into situations which require specialist skills and equipment to navigate. Menzies Aviation offers a suite of such services at stations around the world, ranging from aircraft de-icing, to exterior washing to cargo container repair. We respond to the needs of our customers, providing regionally relevant technical support which allows them to focus on meeting their core commitments to passengers.
Landside and Passenger
We offer a suite of services designed to assist our customers in running efficiently managed stations, and establishing a welcoming environment for their passengers.
Welcoming passengers, and meeting their needs before or after a trip, are responsibilities of the utmost importance in the eyes of our airline customers. We are proud to accept that responsibility at more than 140 airport locations across the world, supporting millions of passengers each year from the check-in desk to the runway - and back - on behalf of their airlines.
The experience of air travel can be greatly enhanced by the availability of the right, premium service at exactly the right time. We offer a varied range of such services, including passenger lounges, VIP meet-and-greet and baggage delivery at key locations across our network, adding a level of comfort and convenience which transforms passenger journeys for the better.
Menzies Client Solutions
Based near London Gatwick airport, Menzies Client Solutions offers professional, tailored packages for airlines looking to outsource their claims handling. With over 20 years’ experience in the baggage and customer relations industry, and working on behalf of some of the world’s biggest airlines, we have a proven track record of keeping costs low but customer satisfaction high.