Cookies

This site uses cookies. By continuing to use this site you are giving consent to cookies being used. For information on cookies and how you can disable them visit our Privacy and Cookie Policy.

Accept

Offline Services

We support airline customers with enabling services, such as maintenance, which take place outside of the scope of their regular flying schedules

MENZIES CLIENT SOLUTIONS

Based near London Gatwick airport, Menzies Client Solutions offers professional, tailored packages for airlines looking to outsource their claims handling. With over 20 years’ experience in the baggage and customer relations industry, and working on behalf of some of the world’s biggest airlines, we have a proven track record of keeping costs low but customer satisfaction high.

OUR BAGGAGE SERVICES INCLUDE:

• Primary Tracing
• Secondary Tracing
• LZ Storage and Management 
• Baggage Claims Handling
• Proration
• Subrogation Claims

OUR CUSTOMER RELATIONS SERVICES INCLUDE:

• Customer Relations Claims
• Subrogation Claims
• Specialise in No Win, No Fee and Legal Claims


AS PART OF OUR SERVICE, WE OFFER AIRLINES A TAILOR-MADE REPORTING PACKAGE:

• Monthly/Quarterly/Annual reports 
• Trend Analysis
• Raw Data


WE ALSO OFFER A REFERENCING SERVICE TO STATIONS, WHICH INCLUDES:

• Complete candidate reference pack administration in order to obtain Airside ID

 

 

 

< Back to Services