Mérida Airport Menzies team win their second Customer Cup
The Menzies Aviation team at Mérida International Airport have been awarded American Airlines’ Customer Cup, competing against 28 other stations worldwide. This is Mérida’s second win, making them the only station to be awarded the cup in two consecutive rounds.
American Airlines presents the Cup each quarter to a station that offers an exceptional passenger experience. The award recognises achievement in a number of categories, including on-time performance and boarding, early departure, baggage dependability, safety and compliance, and 100% customer satisfaction in surveys.
Jose Luis Lopez, Station Manager, said: “I would like to thank our strong team at Mérida for their drive to deliver excellent service. Each one of you worked hard to ensure a high standard across all our services and
this kind of good quality work ensures Menzies Aviation can build and maintain a great reputation across Mexico and beyond.”